Effective Date: January 5, 2026
Welcome to FairyPlay! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our magical toys.
We collect information that you provide directly to us, including:
We use your information to:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through secure payment gateways.
You have the right to:
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
While our products are designed for children, our website is intended for use by adults. We do not knowingly collect personal information from children under 13 without parental consent.
If you have any questions about this Privacy Policy, please contact us:
FairyPlay
17 Rue de l'Orient, Versailles, 78000
Email: hello@fairplaytoys.com
Phone: +1 502 369 9603
Effective Date: January 5, 2026
By accessing and using the FairyPlay website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
We strive to provide accurate descriptions and images of our toys. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free. All our toys are certified and meet international safety standards.
All prices are listed in the currency specified on our website and are subject to change without notice. Payment must be received in full before orders are processed. We accept major credit cards and other payment methods as displayed at checkout.
When you place an order, you will receive a confirmation email. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraud. Orders are typically processed within 1-2 business days.
We ship to addresses worldwide. Shipping times vary depending on your location. You will receive tracking information once your order has been dispatched. Risk of loss and title for items pass to you upon delivery to the carrier.
All FairyPlay toys are certified safe and comply with international toy safety standards. Products are designed for specific age groups as indicated on packaging. Adult supervision is recommended for young children.
All content on the FairyPlay website, including text, graphics, logos, and images, is the property of FairyPlay and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
FairyPlay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the product in question.
These Terms of Service are governed by the laws of France. Any disputes shall be resolved in the courts of Versailles.
For questions about these Terms of Service, please contact us:
FairyPlay
17 Rue de l'Orient, Versailles, 78000
Email: hello@fairplaytoys.com
Phone: +1 502 369 9603
Effective Date: January 5, 2026
At FairyPlay, we want every child to experience the magic of our toys. If you're not completely satisfied with your purchase, we're here to help with our comprehensive refund policy.
You have 30 days from the date of delivery to return most items for a full refund. The product must be unused, in its original packaging, and in the same condition as received.
The following items are eligible for return:
For health and safety reasons, the following items cannot be returned:
To start a return:
Once we receive your return:
Return shipping costs depend on the reason for return:
We gladly accept exchanges for different sizes, colors, or products of equal value. Contact us to arrange an exchange, and we'll expedite the process to get the right toy to you quickly.
If you receive a damaged or defective item:
If you haven't received your refund after 10 business days:
International customers are responsible for return shipping costs unless the item is defective or incorrect. Customs duties and taxes are non-refundable.
Have questions about returns or refunds? We're here to help!
FairyPlay Customer Service
17 Rue de l'Orient, Versailles, 78000
Email: hello@fairplaytoys.com
Phone: +1 502 369 9603
Hours: Monday-Friday, 9:00 AM - 6:00 PM CET